How to reach us, and answers to the questions people ask most.
Email hello@wanderpoints.app. A person reads every message, usually within a day or two. In the app, Send feedback in Settings opens an email with the details we need already filled in.
Privacy questions and requests go to privacy@wanderpoints.app.
Yes, while we launch. Paid plans are planned for early 2027, and people who joined before then keep a thank-you as founding members.
No, and it never will. You type in what you booked. Wanderpoints never asks for a loyalty login, a bank login or a card number.
From the points you used, the cash you still paid, and what the same booking cost in cash, compared with a market value for that program drawn from independent published valuations. How we value points explains it in full.
On your phone, check that notifications are allowed for Wanderpoints in Settings. Then in the app, open Points expiry on Home and tap Remind me again. Reminders go out 60, 30 and 7 days before a program's points would expire.
A household is two people. On their phone, they make an account and choose Join your partner, which gives them a code. On yours, open Settings and type the code under Add someone.
In the app, open Settings and choose Delete your account at the bottom. What it removes is set out in the privacy policy.